FAQ
FAQs
Frequently Asked Questions
General FAQs
Ruben and Sofia are the young faces of the Little Fire Station Project. They are passionate about promoting fire safety and empowering communities to stay protected.
We offer a range of fire safety products including extinguishers, alarms, aerosols, sachets, and more — all specially selected for their effectiveness, innovation, and ease of use.
Yes! All of our products are ideal for homes, schools, offices, caravans, and more. Each item is selected with everyday safety and practicality in mind.
Many of our extinguishers are designed to handle multiple fire classes, including electrical, cooking oil, and solid combustibles. Always refer to the product label for specifics.
Absolutely. Where possible, we choose eco-conscious designs, refillable options, and minimal-waste packaging.
Our tools are not only innovative and easy to use — they also save money, save space, and support charitable causes. They come with peace of mind built in.
🔥 Ruben’s Corner
Orders, Return & Education Info
Orders & Shipping
Delivery times vary by location but generally range from 3–5 business days within the UK.
At launch, we will ship within the UK only. International options will be added soon.
Standard shipping rates apply and will be clearly shown at checkout.
Yes. You will receive tracking information as soon as your order is dispatched.
Returns & Support
Yes. Please see our Returns Policy for full instructions. We offer a 14-day return window for most items.
Contact us immediately with a photo and your order number. We’ll resolve the issue quickly.
Visit our Contact Us page or email our support team directly at support@littleherofireproject.com.
Schools & Businesses
Yes! We can connect you with a qualified service provider who can assess your needs and help you maintain your equipment.
Yes. We work with approved partners to help schools and businesses maintain service records and compliance.
Absolutely — get in touch for quotes and school/business packages.
🧯 Sofia’s Safety Station
Product, Checkout & Community Info
Product Use & Safety
Yes. Our extinguishers are designed with simplicity in mind — lightweight, intuitive, and quick to deploy in an emergency.
Each product page includes a guide. If you're unsure, reach out — we’re happy to help you choose the best option.
Like all fire safety equipment, products should be checked regularly. Some items are disposable, while others are refillable. Maintenance guidelines are provided.
Payments & Checkout
We accept all major credit/debit cards, PayPal, and Apple/Google Pay.
Yes. You can complete a purchase without creating an account. However, registering allows you to track orders and access past purchases.
Community & Charitable Impact
3% of our profits go directly to support school kits and sports uniforms. Every purchase helps us reach more children.
Yes! We invite schools to apply for our charitable assistance. Visit our Community page for details and the application form.
